Terms and Conditions

1. Information about us

We are Coleswood Media Ltd ("we", "us", "our"), registered in England and Wales with company number 05331756. Our registered office is First Floor Office, Sentinel House, London, NW4 2EP. Cheap Host and Cheap Web Hosting UK are trading names used by Coleswood Media Ltd.

These terms and conditions apply to the services that we provide, including web hosting, reseller hosting, domain-name registration, renewal and management, SSL certificates, email services and related add-ons (together, the "Services"). By ordering, renewing or using any Service, you agree to be bound by these terms. If you do not accept them, you may not order, renew or use the Services.

"Material" means all content, files, code, data, websites, emails and other information that you or anyone using your account uploads, stores, transmits or makes available using the Services.

For domain-name Services, "Registrant" means the individual or organisation recorded with the relevant domain registry as the person responsible for the domain name.

2. Your status

By placing an order, you warrant that:

• You are legally capable of entering binding contracts;
• You are at least 18 years old;
• If acting for a company or business, you have authority to bind that entity.

3. Becoming a customer and keeping details accurate

1. You must register an accurate customer account before ordering Services.
2. You must provide complete, accurate and current contact, identity and billing information and keep it updated throughout the period in which we provide Services to you.
3. For a domain-name registration, you must provide the correct details of the intended Registrant. You must not submit another person's details without their authority and any necessary permission to provide their personal data to us and the applicable registry.
4. You must respond promptly to reasonable requests from us or a registry to confirm, validate or correct information relating to your account or domain name.
5. We may restrict access, suspend a Service or decline an instruction if we reasonably believe that information is false, materially inaccurate, incomplete, unauthorised or cannot be validated.
6. You must keep your username, password and other security credentials confidential and notify us immediately if they are compromised.
7. You may register a payment method through an available payment provider, such as Stripe or PayPal, for automatic recurring payments. Recurring billing and payment authorisation are set out in clause 7.
8. We will send order confirmations, service details, invoices and important service or domain notices to the email address registered on your account.
9. You can view invoices and purchase history in your account dashboard.

4. Our contract

Your order is an offer. The contract forms only when we send an Acceptance Confirmation email, which may include service activation. We may decline any order and will refund any payment taken for an order that we decline. The contract covers only the Services confirmed in the Acceptance Confirmation.

Where a Service includes a domain name, registration and continued use are also subject to the rules, policies and terms of the applicable registry. Those registry terms form part of the arrangements governing the domain and may give the registry rights to reject, suspend, alter, transfer or cancel a registration.

5. Consumer rights (if you are a consumer, not a business)

6. Cancellation by you

To cancel a Service, notify us in writing by email, support ticket or through our contact form. You must follow any cancellation process shown in the client area and remain responsible for charges falling due before cancellation takes effect.

In addition to any statutory consumer rights, new shared-hosting customers may request cancellation and a refund within seven days of the initial activation date. This guarantee applies only to the initial shared-hosting charge and excludes domain registrations and renewals, SSL certificates, dedicated servers, setup fees and other non-refundable third-party costs.

The seven-day hosting refund guarantee does not apply where the Service has been used for spam, phishing, malware, unlawful activity, excessive resource use or another serious breach of these terms or our Acceptable Use Policy.

Dedicated servers, domain registrations and renewals, SSL certificates and certain other add-ons are normally non-refundable once the order has been submitted to, issued by or processed with the relevant third-party provider or registry. This is subject to your statutory rights and any applicable registry rules.

Cancelling hosting does not automatically cancel a separately registered domain name, and cancelling or transferring a domain name does not automatically cancel hosting.

7. Price and payment

1. Prices are as quoted on our website, except in the case of an obvious error.
2. Our current domain registration, transfer and renewal prices are published at https://www.cheapwebhosting-uk.co.uk/domain-names/. The price applicable to an order or renewal will also be shown on the relevant order page, invoice or renewal notice.
3. The total cost of a new online order is shown before checkout.
4. Registration, renewal, maintenance and other continuing charges may change. Where a renewal price changes, the applicable price will be shown on the invoice or renewal notice issued before renewal.
5. If we discover a pricing error, we may contact you, reject the order or ask you to pay the correct price. We are not bound by an obvious incorrect price, even after Acceptance.
6. Payment is taken immediately or shortly after Acceptance, or on the date shown on the applicable invoice, using your chosen or registered payment method.
7. We may suspend or terminate Services for non-payment and may recover unpaid sums and reasonable recovery costs where permitted by law.
8. Payment is treated as received only when cleared funds reach our account.
9. Recurring billing and payment authorisation: By subscribing to recurring Services or adding a payment method to your account, you authorise Coleswood Media Ltd to securely store payment tokens with our PCI-DSS compliant processors. You authorise us to automatically charge any active, saved payment method for recurring invoices on their due date, as well as re-attempt charges on past-due balances for active Services until paid in full or formally cancelled in accordance with our Cancellation Policy in clause 6 and the duration and termination provisions in clause 21.
10. You may update or remove a saved payment method through your account or the relevant payment provider. Removing a payment method does not itself cancel an active Service. If no valid payment method is available when a charge falls due, we may treat the account as unpaid and exercise our rights under these terms, including suspension or termination.

8. Quality and warranties

We provide Services with reasonable care and skill. We are not liable for breaches unless you notify us in writing and allow reasonable time to examine and, where possible, remedy the issue. We are not responsible where an issue arises from misuse, unauthorised changes or failure to follow instructions.

Where legally permissible, our remedy for a breach will be to remedy the issue or provide an appropriate pro-rata refund. We do not warrant that a Service will be uninterrupted or error-free. We may make changes that do not materially reduce the Service without notice; where a change materially and adversely affects a continuing Service, we will aim to give at least 30 days' notice.

9. Access and your responsibilities

You are responsible for your internet access and for ensuring that anyone using your account or accessing the Services through your account or connection complies with these terms, including our Acceptable Use Policy. You are responsible for activity on your account, whether or not authorised by you, except to the extent caused by our breach of these terms.

10. Service levels and backups

We use reasonable endeavours to achieve 99.9% server uptime per month and to minimise downtime, with advance notice where reasonably possible. No service credits are provided for downtime unless expressly agreed in writing.

Backups are the customer's responsibility. You must maintain your own current, complete and independent backups of all Material at all times. We accept no liability for the loss, corruption, incompleteness or failure of any backup, whether held by us or otherwise.

Our server backups are maintained solely for our own operational recovery purposes. In the event of server loss or failure, we will use reasonable endeavours to restore from our latest available backup, but we make no warranty as to its completeness, currency or integrity. Restoration from our backup is your sole remedy in respect of server loss, and we shall not be liable for loss or damage arising from a failure to restore, partial restoration or restoration of outdated data, except where liability cannot lawfully be excluded.

11. Hosting usage limits and Acceptable Use Policy

Our shared hosting plans are designed for standard websites, related email functions and normal traffic levels. All plans, including those advertised as "unlimited", are subject to fair and reasonable usage to ensure stable performance for all customers on shared servers.

Reasonable / Fair Usage

Resources such as CPU, RAM, disk I/O, processes, connections and bandwidth must be used reasonably and in line with typical web-hosting needs for your plan. Different hosting packages have different allowances based on their tier. Excessive or sustained use that negatively affects server performance, other users or overall stability is not permitted. This includes prolonged high CPU or RAM consumption, excessive database queries and large-scale file serving or processing. Whether usage is reasonable will be determined by us acting reasonably and with regard to the Service purchased and its effect on the shared platform.

If your usage is deemed unreasonable, we may:

• Issue a warning and request a reduction;
• Temporarily throttle or limit resources;
• Require an upgrade to a higher plan or to a VPS or dedicated server;
• Suspend or terminate the account, with or without notice where reasonably necessary to protect the platform or other customers.

Server-Level Performance and Optimisation

To maintain the stability, speed and reliability of our shared hosting infrastructure, we reserve the right to implement server-level performance, caching and optimisation technologies. These may include static page caching, Apache and Nginx module-level optimisations, .htaccess processing enhancements and automated WordPress performance tools such as AccelerateWP and Max Cache.

These measures operate at server-infrastructure level and are intended to improve resource efficiency and reduce unnecessary server load. We do not intentionally alter your website content through these measures, although caching and optimisation may change how content is processed or delivered.

Where a server-level optimisation is incompatible with a particular site's configuration or requirements, you may request an exemption by contacting support. We will make reasonable efforts to accommodate the request where technically feasible and where, in our reasonable opinion, doing so will not adversely affect platform security or stability.

Website Software and Security

Customers are responsible for keeping website software secure and up to date, including WordPress and other content-management systems, plugins, themes, extensions and third-party scripts. Where appropriate, customers should enable automatic updates or otherwise ensure that security updates are installed promptly.

Where we reasonably identify software, files or an application that presents a material security risk to the hosting platform, other customers or third parties, we may take proportionate protective action. This may include applying an available security update, disabling or quarantining a vulnerable plugin, theme, extension or script, restricting access to affected files or services, isolating suspected malicious files, or temporarily suspending the affected website or hosting service.

Where reasonably practicable, we will notify you before taking such action. Where immediate action is reasonably necessary to contain a serious vulnerability, malware infection, active compromise or other security threat, we may act without prior notice and will notify you as soon as reasonably practicable afterwards.

Security updates or the disabling, quarantining or removal of vulnerable software may affect website functionality or compatibility. We will aim, where reasonably possible, to limit intervention to the affected component rather than the entire hosting account.

Where a website is already disabled, broken or otherwise non-operational, we will not normally repair, restore or reactivate it without your authorisation. We may nevertheless disable or quarantine vulnerable or malicious components where reasonably necessary to protect the hosting environment.

Commercial, premium, abandoned or unsupported software remains the customer's responsibility where a secure update cannot be obtained through its normal authorised update channel. You are responsible for maintaining any licence or subscription required to obtain security updates. We may require such software to be updated, licensed, replaced, disabled or removed where it presents a material security risk.

We do not undertake to monitor, maintain or update all customer-installed website software as part of standard hosting. Website maintenance, malware investigation or remediation, compatibility work, website repair and replacement of unsupported third-party software are not included with standard hosting unless expressly agreed otherwise and may be chargeable.

Dormant, Abandoned or Unused Website Installations

Where we reasonably identify a website application, development copy, staging site, old installation, backup copy or other web-accessible software that appears to be dormant, abandoned, obsolete, broken or no longer in active use, we may take proportionate action to reduce the security risk it presents to the hosting environment.

This may include disabling public access, disabling associated scheduled tasks or cron jobs, or moving the installation from its publicly accessible web directory to a non-public quarantine location within the customer's hosting account.

Where reasonably practicable, quarantined files will be retained within the customer's hosting account rather than deleted, so that the installation may be restored if subsequently required. Quarantined files remain part of the customer's account and may continue to count towards applicable storage limits.

If you require a quarantined installation to be restored, you should contact us. We may require obsolete, vulnerable, compromised or unsupported software to be updated, secured, repaired or replaced before allowing it to become publicly accessible again.

Quarantine is a protective security measure and is not a backup or archival service. Customers remain responsible for maintaining their own independent backups in accordance with clause 10. We do not guarantee that quarantined material will be retained indefinitely, including after cancellation, expiry or termination of the relevant Service.

Prohibited Activities and Content

The following are prohibited on shared hosting plans. Some otherwise legitimate high-resource uses may require a VPS or dedicated server:

• Resource-heavy or abusive scripts/applications: crypto-mining software; persistent web crawlers or bots; automated high-volume mailing scripts; real-time chat or game servers; poorly optimised cron jobs; large-scale image or video processing; and custom analytics causing excessive database load.
• Storage or backup misuse: using hosting primarily as offsite backup storage, personal file storage or archives, email-forwarding storage, security-camera storage or a large personal data repository. Material must primarily support active websites and related services.
• Proxies and anonymisation: anonymous proxies, VPN services, open proxies or proxy software made available to third parties.
• Network abuse: denial-of-service attacks or tools; port scanning; spoofing or impersonation; black-hat SEO, spamdexing or scraper sites; and unauthorised search-engine or indexing services.
• Spam and unsolicited communications: sending or relaying unsolicited messages, advertising through spam, phishing or harvesting personal data without a lawful basis.
• Illegal or harmful content or activity: unlawful activity; child sexual abuse material; infringement of intellectual-property rights; unauthorised access or hacking; malware distribution; phishing; and fraudulent or unauthorised investment schemes.
• Other restricted uses: IRC bots or bouncers; BitTorrent clients or trackers; large-scale firmware, system-image or binary-payload distribution; automated device-update infrastructure; adult thumbnail galleries or banner exchanges; and excessive file mirrors or repositories.

Where we reasonably suspect a breach, we may restrict or suspend some or all Services while investigating. A confirmed breach may result in suspension or termination without refund. We may preserve evidence and report unlawful activity to an appropriate authority or service provider.

12. Customer service, support and complaints

You can contact us through our contact page, by emailing info@cheapwebhosting-uk.co.uk, or by opening a support ticket through the client area. Our published support hours are shown on our contact page.

We provide support for the hosting, domain, email and related Services supplied by us, but do not normally provide website programming, development or third-party software debugging unless separately agreed.

We aim to respond sooner where possible and will acknowledge receipt of customer communications and complaints within five working days. Resolution times depend on the nature and complexity of the issue. For formal complaints, we aim to provide a full response within ten working days. If more time is required, we will explain the reason and provide an updated timescale.

Our formal complaints procedure, including escalation arrangements, is published at https://www.cheapwebhosting-uk.co.uk/complaints-procedure/.

13. Domain names

1. Availability and acceptance: A search result or order does not guarantee registration. Domain registrations, renewals, transfers and changes are subject to availability, successful payment, our acceptance and the rules and acceptance of the applicable registry or registrar.
2. Your status as Registrant: Unless expressly agreed otherwise in writing, a domain ordered for you will be registered using the Registrant details that you provide. We act as registrar, reseller or registration agent, depending on the domain extension and registry arrangements, and submit instructions on the Registrant's behalf.
3. Accurate domain data: You must provide and maintain complete, accurate and current Registrant and contact information. You authorise us to provide necessary registration data to the applicable registry, registrar and service providers. You must tell us promptly about changes and respond promptly to validation or data-quality requests. Inaccurate, unverifiable or outdated data may lead to restriction, suspension, non-renewal or cancellation by us or the registry.
4. Registry terms: You must comply with all applicable registry rules, policies and terms. For a domain ending in .uk, you agree to Nominet's current Terms and Conditions of Domain Name Registration, Rules of Registration, dispute policies and other applicable .UK policies, as amended from time to time. Current and forthcoming .UK policies are available from Nominet's .UK policy page. By ordering or renewing a .uk domain through us, you instruct us to act on your behalf and confirm your acceptance of the applicable Nominet terms.
5. Charges: Current registration, transfer and renewal prices are published on our domain-pricing page and are shown during ordering or invoicing. We do not normally charge an administration fee merely to transfer a domain to another registrar, but registry, renewal, restoration, change-of-Registrant or third-party charges may apply and will be disclosed where applicable.
6. Renewal reminders: We send domain expiry and renewal notices electronically to the email address held on your customer account and, where appropriate, the Registrant contact. For .uk domains, our process is to send reminders approximately one month before expiry, approximately one week before expiry and, if the domain has not been renewed, at or within five days after expiry. Additional invoice or overdue reminders may also be sent.
7. Your renewal responsibility: You remain responsible for ensuring that your contact details are current, that you receive and act on renewal notices and that cleared payment reaches us in sufficient time before expiry. A reminder is a courtesy and does not remove your responsibility to renew. We are not liable for expiry caused by non-payment, outdated contact details, failure to act on notices or circumstances outside our reasonable control.
8. Automatic renewal: A domain will be renewed automatically only where automatic renewal is enabled, a valid payment method or sufficient account credit is available, payment succeeds and the domain remains eligible for renewal. You should not assume that a domain has renewed until this is confirmed in the client area or by us.
9. Expiry and recovery: If a domain is not renewed, it may stop resolving and associated website, DNS and email services may cease. The registry may suspend, cancel or eventually release it for registration by another person. Any grace, redemption or recovery period is controlled by the applicable registry and varies by extension. Recovery is not guaranteed and additional registry or restoration charges may apply.
10. Transfers and security: We may apply a transfer lock or request identity and authority checks as a reasonable security measure. We will act promptly on a reasonable and properly authenticated request from the Registrant to update or transfer a domain, subject to registry rules, legal restrictions, disputes, unpaid charges relating to the requested transaction and appropriate security checks.
11. Change of Registrant: A transfer of a domain to a different person or organisation must follow the applicable registry process. The incoming Registrant must accept the applicable registry terms. Registry or administrative charges may apply.
12. Registry action: We are not liable where a registry or upstream registrar refuses, suspends, alters, transfers, prevents renewal of or cancels a domain in accordance with its rules, a court order, a dispute process, a data-quality process, an abuse policy or applicable law.
13. Separate from hosting: Termination or expiry of hosting does not itself cancel a separately registered domain name. You remain responsible for renewing and managing the domain separately. Similarly, transferring or allowing a domain to expire does not automatically cancel any hosting Service.
14. No proprietary right: Domain registration gives the Registrant contractual rights to use and control the registration for its term, subject to registry rules. It does not necessarily create ownership of the words or other intellectual property contained in the domain name.

Our fuller domain-renewal and expiry procedure is published at https://www.cheapwebhosting-uk.co.uk/domain-renewal-expiry-policy/.

14. Abuse reports

Reports concerning phishing, malware, spam, fraud, unlawful content or other actionable abuse involving a domain or Service managed by us should be sent to abuse@cheapwebhosting-uk.co.uk. The mailbox must be used for genuine abuse reports and should include the affected domain, relevant URLs, dates and times, supporting evidence and the reporter's contact details.

We will acknowledge actionable abuse reports within five working days and will investigate and take proportionate action where appropriate. Urgent risks to life, ongoing crimes or immediate threats should also be reported directly to the police or other appropriate authority.

Further information is published at https://www.cheapwebhosting-uk.co.uk/abuse-reporting/.

15. Resellers and third-party sales

A web-hosting reseller package does not, by itself, authorise a customer to represent itself as a Nominet registrar or to provide domain-registration services using our Nominet tag.

Any person whom we expressly authorise to resell or facilitate domain registrations through us must comply with these terms, the applicable registry terms and our written reseller requirements. An authorised domain reseller must make registration and renewal prices, key contractual terms, renewal and expiry procedures, customer-service commitments, complaints information and an abuse contact readily accessible to its customers. We may require evidence of compliance and may withdraw authority where these requirements are not met.

16. Intellectual property

You retain intellectual-property rights in your Material but grant us the rights reasonably necessary to host, copy, transmit, back up and display it for the purpose of supplying the Services. You warrant that your Material and use of the Services do not infringe third-party rights.

17. Indemnity

To the extent permitted by law, you agree to indemnify us against reasonable costs, claims, damages or demands incurred by us or brought by a third party arising from your Material, your breach of these terms or the Acceptable Use Policy, your domain registration or use, or your misuse of the Services. This clause survives termination.

Where required by the applicable registry agreement, a non-consumer Registrant must also indemnify the registry and its relevant service providers, officers, employees and agents against claims arising from the Registrant's domain registration or use, to the extent set out in the applicable registry terms.

18. Data protection

We each agree to comply with our respective obligations under UK data-protection law, including the UK GDPR and the Data Protection Act 2018. Details of how we collect, use, store, disclose and protect personal data are set out in our Privacy Policy and GDPR pages, which form part of these terms.

For domain-name Services, necessary registration and contact data may be disclosed to registries, upstream registrars, registry service providers, escrow providers and other parties involved in registration and administration, as explained in the applicable registry terms and our privacy information.

19. Legal and law-enforcement requests

We may disclose information about you or your account, preserve evidence, or take down, suspend or restrict access to Material or Services where required by a court order, statutory notice or other valid request from a law-enforcement or regulatory body, or where we reasonably believe this is necessary to protect a person, the domain-name system, our platform or other internet users, or to prevent or stop unlawful activity. Further detail is set out in our Privacy Policy.

20. Our liability

We are not responsible for your Material or for the inherent security and privacy risks of transmitting information over the internet. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

This liability cap does not prevent us from recovering losses caused by your breach of the Acceptable Use Policy or misuse of the Services, including reasonable costs arising from third-party blacklisting, abuse remediation or claims made against us as a result.

21. Duration and termination

Services continue for the Minimum Term stated on the website, order or confirmation and then renew for the applicable monthly, annual or other renewal period until cancelled, allowed to expire or terminated.

1. You may cancel hosting and other continuing non-domain Services with 30 days' written notice by support ticket, contact form or email, unless a different cancellation period is stated for the relevant Service. No refund is due for a partly used billing period except where these terms or the law provide otherwise.
2. Domain cancellation, transfer, expiry and renewal are governed by clause 13 and the applicable registry rules.
3. We may terminate a Service with 30 days' advance notice or immediately for a serious or continuing breach, unlawful activity, abusive behaviour, a threat to security or stability, or non-payment. Subject to the provisions below, Material may be deleted following cancellation, expiry or termination.
4. Where we terminate a prepaid Service for convenience before the end of its paid term, we will provide a pro-rata refund for the unused portion, excluding non-refundable third-party costs such as domain, certificate and setup charges. No such refund is due where termination results from your breach, misuse or non-payment.
5. Non-renewal by us: We reserve the right not to renew a Service at the end of its current term. Where reasonably practicable, we will provide at least 30 days' notice to your registered email address. This does not permit us to disregard applicable domain-registry rules or prevent a Registrant from requesting a transfer in accordance with clause 13.
6. Data export on termination: Where practicable, and except where we terminate immediately for serious breach, unlawful activity, security risk or non-payment, we will normally provide at least seven days in which you may request an export before permanently deleting Material. Maintaining independent backups remains your responsibility at all times.

22. Communications and general

Our communications are mainly electronic. Notices, invoices, renewal reminders and service information may be sent to the email address registered on your account, through the client area or by another reasonable electronic method. You must keep your contact details current and regularly check the registered email account, including its spam or junk folder.

Legal notices to us may be sent using our contact form, by email to info@cheapwebhosting-uk.co.uk, or by post to our registered office. A formal complaint should follow the procedure referred to in clause 12, and an abuse report should use the address in clause 14.

No person other than the parties and, where expressly stated in applicable registry terms, the relevant registry or protected third party, has a right to enforce these terms. We may assign our contract as part of a sale, reorganisation or transfer of the relevant business or Services. You may not assign it without our written consent, except for a domain transfer carried out under the applicable registry procedure.

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control. A delay in enforcing a right is not a waiver. If a provision is unenforceable, the remaining provisions continue to apply. These terms, together with the applicable order, Acceptable Use Policy, Privacy Policy, GDPR information, domain policies and any service-specific terms, form the agreement between us.

23. Variations

We may update these terms to reflect changes in law, registry requirements, technology, security risks, suppliers, pricing or the Services. The terms applicable to a new order are those presented at the time of ordering. For a renewal or continuing Service, we will make material changes to key terms available before they take effect or before renewal where required.

Registry rules and terms may be changed by the relevant registry. Continued registration or renewal of a domain is subject to the version then in force.

24. Law and jurisdiction

These terms and any non-contractual obligations arising from them are governed by English law. The courts of England and Wales have jurisdiction, except that a consumer resident in Scotland or Northern Ireland may also rely on any mandatory rights to use their local courts. English is the contract language.