Create an Email Account and Configure in cPanel
Setting up an email account in cPanel is straightforward and can usually be completed in just a few minutes.
This guide explains how to create an email account, access webmail and configure your email in a third-party mail app.
The server details below are for the London server. If your account is on a different server, please use the hostname shown in your welcome email.
Create an Email Account
First, log in to your cPanel account. For accounts on the London server, the main login URL is:
https://server.webhostnameservers.com:2083
- Log in to cPanel using your hosting account details.
- Go to the Email section.
- Select Email Accounts.

- Click the Create button.
- Enter the username you want for the email account.
- Enter a secure password. We recommend using the Generate button to create a strong password.
- Click Create to finish setting up the mailbox.
That is all done. Your new email account has now been created.
Using Webmail
If you do not want to install a third-party email app such as Thunderbird, Outlook or Apple Mail, you can use webmail
to send and receive emails directly through your browser.
For accounts on the London server, the webmail login URL is:
https://server.webhostnameservers.com:2096
You can also access webmail directly from cPanel:
- Log in to cPanel.
- Go to Email.
- Select Email Accounts.
- Find the email account you want to access.
- Click Check Email.
Once logged in, you can access your mailbox through the available webmail interface.
Configuring a Third-Party Email App
If you would like to set up your email with a third-party email client such as Thunderbird, Outlook or Apple Mail,
please use the settings below.
SSL Setup Recommended
Non-SSL Setup Not Recommended
These settings are less secure and should only be used if your mail app cannot connect using SSL.
The Difference Between POP3 and IMAP
When setting up your email app, you may be asked whether you want to use IMAP or POP3.
- IMAP is usually best if you access email on multiple devices.
- With IMAP, changes made on one device are synced to other devices.
- With IMAP, you can delete emails directly from the server.
- POP3 downloads messages and stores them locally on your device.
- POP3 can be useful if you want local copies of your email.
- With POP3, server-side syncing is more limited compared with IMAP.
Need Help Setting Up Email?
If you are having trouble creating your email account or configuring your mail app, please sign in to your hosting account
and open a support ticket. Our team will be happy to help.